Refund Policy
At Verdecia Jewelry, we strive to provide an exceptional shopping experience. Below are the details of our refund and return policies.
General Policy
All sales are final. However, if for any reason you are not satisfied with your online purchase, you may request an exchange or in-store credit within 14 days of receiving your shipment. In specific cases, and with prior approval from a store associate, we may offer a refund with a 20% restocking fee.
Exchanges and Returns
We only replace items if they are defective or damaged from the factory. If you need to exchange an item for the same one, please email us at verdeciajewelry@gmailcom
Conditions for Returns and Exchanges
– Items must be free of scratches, stains, resizing, or signs of wear. If these conditions are not met, the return or exchange will not be accepted.
– Orders returned as undeliverable or refused by the recipient will incur a $30 fee, deducted from the total refund amount.
Return Process
– Obtain a Return Merchandise Authorization (RMA):
– Contact us at verdeciajewelry@gmail.com to request an RMA. Once approved, you will receive an email with your RMA number and detailed shipping and packaging instructions.
Package Your Order
Repack the items in their original packaging materials. To receive a refund credit, you must include the original packaging and documentation. Write the RMA number on the receipt and on the outside of the package.
Shipping and Insurance
Ship the item to the address provided in the approval email. We recommend using a tracked and insured shipping service.
For security, do not write “Verdecia Jewelry” or describe the contents on the outside of the package.
Shipping and insurance costs are the customer’s responsibility.
Warranty and Exceptions
The manufacturer’s warranty and free cleaning services are available only to the person who purchased the product from Verdecia Jewelry.
Any maintenance, repair, resizing, or other services performed by third parties will void the warranty.
Order Cancellation
If you wish to cancel your order, contact us verdeciajewlry@gmail.com or call (502) 762-2296 within 24 hours of placing your order.
Custom order cancellations will be subject to a 20% restocking fee.
Note: Do not send any items back without first obtaining a Return Merchandise Authorization (RMA).
If you have any questions about our return policies, feel free to contact us at verdeciajewelry@gmail.com
We’re committed to assisting you and doing what’s right to ensure your satisfaction.
Warranty Exclusions
We do not offer a warranty for:
– Normal wear and tear
– Loss of the product, stones, or theft
– Damage caused by exposure to chemicals
– Bent, snagged, or worn prongs resulting in stone loss
– Stones falling out due to chips or breakage
Shipping
To return your product, please send it to the address provided to you via email.
Shipping costs are non-refundable. If a refund is issued, the shipping cost will be deducted from the total.
